DH Rear Elevation with Pond2 (website)

Health & Safety Policy

COVID-19 Hygiene Policy

Dear guests, 

Please note that the hotel is now fully open. The safety of our guests and team members remains our highest priority and we have been busy implementing additional safety measures throughout all areas of our business.

Myself and the team look forward to welcoming you back to Down Hall very soon.

Kind Regards,

Ken Flockhart, General Manager


  • An enhanced cleaning program focusing on “High Touch Point” areas e.g. door handles will be implemented 
  • Cash will not be accepted, hotel guests can charge incidentals to the room account, which must be settled by Credit or Debit Card.
  • Bedroom keys are sanitised before collection.
  • AA “COVID Confident” and Visit Britain “We’re Good to Go” accreditation schemes in place 

  • Where possible we will leave rooms unoccupied for 48 hours in between cleaning and the arrival of the next guests
  • Bedroom linen & towels will be washed at temperatures in excess of 60°c, this has been proven to kill any trace of COVID-19.
  • Shared guest amenities will be replaced with single use items that will be sanitised before guests arrival.
  • Single use “Room Service” menu’s and other in-room collateral.
  • More frequent use of our “electro static sanitiser spray ” which helps to safely clean rooms before guest arrivals.
  • Housekeeping staff will wear gloves and mask whilst cleaning rooms, gloves will be changed between each room.
  • Our Restaurant & Bars must be vacated by 23.00, Room Service will still be available to residents.
  • Reservations required for all Lunch, Afternoon Tea, and Dinner bookings.
  • Diners will be encouraged to make use of outdoor space when the weather allows. 
  • All furniture to be thoroughly disinfected between uses.
  • Spa Therapists will be wearing masks throughout your treatment.
  • Guests temperature will be checked on the day of the treatment as part of our standard health screening process.
  • Treatment rooms will be thoroughly sanitised between each guests session
  • Our Wet Spa area will be restricted to 6 guests at any one time – this is bookable at an extra charge for a two-hour session.
  • A maximum of two people can use the gym at any one time – 45 minute timeslots can be booked at reception. 
  • Events will be held in larger than normal rooms to allow greater air circulation.
  • Contactless registration and check-in process for event delegates.
  • Conference set-up’s will adhere to Government guidance.

  • Currently both Wedding Ceremonies and Receptions are allowed.
  • Small “Private Dining” bookings are permitted to go ahead. 
  • Events will be held in larger than normal rooms to allow greater air circulation.

  • All Staff will have their temperatures checked on arrival for work, staff who have a raised temperature will be advised to go home and seek medical advice.
  • Additional PPE will be available to all staff to use where appropriate.
  • Hand Washing procedures to be implement for every team.
  • Office based staff will continue to work from home as much as possible.

Recycling of Materials

  • We make a conscious effort to recycle all waste materials including glass, paper, cardboard and food. 
In-House Green Team 
  • We have implemented a dedicated team to explore and actively implement CSR within the hotel. The green team meets on a regular basis to work in initiatives and schemes to ensure the hotel keeps moving forward with being sustainable, environmentally aware, community driven and charitable. 
LED Lighting
  • As an ongoing project we are replacing all normal lighting with LED lighting. LED lights are up to 80% more efficient than traditional lighting. 95% of the energy in LED's are converted into light and only 5% is wasted as heat.
Water
  • We use recycled glass water bottles for our conferences and in-house guests, filled from our own IN-HOUSE water plant. 
Vegetable Garden
  • We use our own supply of seasonal vegetables grown in our gardens and compost all our waste vegetables back into the ground for fertilizer. 
Charity
  • Our chosen charity is Pink Ribbon Foundation, we actively fund-raise to support this cause