It’s an incredibly exciting time to be joining the Down Hall Team as we are looking to elevate our passion for hospitality to the next level. We have refurbished our main restaurant, created an exciting al fresco menu for our Terrace and have invested in a complete upgrade of our Kitchen Garden, where fresh produce will be a feature of all our menus.
We would love to hear from you If you share our passion for excellent service, fantastic food & wine and ensuring that we create amazing memories for our guests!
Current Positions Available
Guests Experience Ambassador
THE ROLE
As a Guests Experience Ambassador you will be responsible for creating a warm and welcoming first impression for our guests
• To create a warm, welcoming and lasting impression for our guests.
• To check in and check out guests in a personable manner.
• To provide a genuine, attentive, and friendly service to our guests in order to reflect the Down Hall standards.
• To answer any questions or queries regarding check in/check out times, room availability, hotel services etc.
• Thorough knowledge of OPERA and ensure all guest information is captured.
• Anticipates guest’s needs and provide them with a personalised, crafted experience.
• To strive for excellent guest reviews at all times.
• To feel empowered to make a decision that will enhance the guest experience or defuse any complaints which may arise.
• Ensure that the firebox and In-House guest records are kept secure and updated every two hours.
• To deal tactfully and thoroughly with any customer comments and ensure they are recorded in the Duty Manager’s log with any action required.
• To carry out ‘on the job’ training sessions as and when necessary.
In addition to working with a fabulous team, here at Down Hall we offer some fantastic staff benefits:
Hotel & Spa discounts
Free gym membership
Free meals on duty
£300 staff referral scheme
Birthday lieu day
Free uniform for various positions
Monthly employee recognition scheme
Recognition for going above & beyond
On the job career training & personal development
Annual Christmas party & summer BBQ
Christmas lunch with a gift
Free parking