Hertfordshire Hotel | Down Hall Hotel FAQ: Check-in,…

What time can we check in to our room?

We guarantee rooms available from 15:00

Can I check in early?

Unfortunately we cannot guarantee the rooms ready before 15:00.

What time do we need to check out?

The rooms will need to be vacated by 11:00am, however you can stay and use the facilities and we will store luggage for you.

Alternatively we may be able to offer a later check out subject to availability, chargeable at £20 per hour.

Do you have a lift?

The Mansion House does not have a lift and all rooms are up one or two stair cases. This part of the building consists of Doubles, Deluxe Doubles, Mansion House Features and Suites.

The West Wing does have a lift to each floor and we also have ground floor or accessible rooms in this part of the hotel.

I am attending a Wedding/Event, Can I check in early?

Unfortunately we cannot guarantee the rooms ready before 15:00.

However we do provide a changing room for all guests to use and Reception can store luggage safely for you.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

You must go through the booking agent/website that you went through in order to change your reservation.

What is the cancellation policy?

The cancellation policy will depend on the rate plan that you booked, details can be found on your booking/email confirmation.

Do you have a restaurant?

We serve Breakfast and Dinner in The Garden Room restaurant.

Breakfast
07:00-10:00 (Weekdays)
08:00-10:30 (Weekends)

Dinner
18.00 – 21.30 (All week)

Is there a dress code in your restaurants and bars?

The dress code in our restaurants, bars and public areas is smart/casual.

Are you a pet friendly hotel?

We have a small percentage of rooms suitable for pets.

The pet fee charge is £20 per night and includes a water bowl, dog bed and treat box.

Our grounds are extensive and each of the pet friendly rooms have double doors leading onto an external area within the grounds.

Pets are allowed in our lounges and on our outdoor restaurant terrace.

We do not allow pets in our Garden Room restaurant.

I need to book a taxi to/from your hotel, can you do you do this for me?

We can do this for you whilst you are onsite. Alternatively, you can contact our recommended company direct:

Associated Taxis provide exclusive discounted rates for our guests- click here to book

STS Taxis - 01279 722809

We would advise to pre book the taxi if possible or we can try to book on the day for you.

Do you have a spa? When is it open?

Choose between two distinct spa experiences, each offering its own unique atmosphere and luxurious offerings:

Eden Spa – The Ultimate Wellness Escape

A tranquil sanctuary designed to relax the mind, revive the body, and soothe the soul

The Barn Spa – Intimate and Focused Relaxation

Tucked away in a serene setting, The Barn Spa is dedicated solely to treatments, offering a peaceful and personalised pampering experience.

Designed for privacy and comfort, The Barn Spa provides a calming retreat with a full range of spa therapies. Ideal for those seeking solo or couple treatments in an intimate environment.

What leisure facilities can I use when staying at the hotel?

The hotel offers complimentary use of the Tennis courts, Padel Court (limited availability, please speak with Reception), Gym, Sauna and Steam room. It is located in the West Wing of the Hotel the code to enter is available at reception.

Guests can also pay an additional fee of £30 Monday - Thursday & £35 Friday - Sunday, per person for 2 hours use of the Eden Spa facilities, including Hydrotherapy pool, Sauna, Steam Room, relaxation areas and experience showers.

This is payable at the spa and we advise you to book in advance.